If you ever shopped from an e-commerce website after reading online reviews and later felt cheated, the government has prepared to protect you from such fake reviews. The Ministry of Consumer Affairs will make rules to stop such fake online reviews.
Fake reviews will be monitored.
The Department of Consumer Affairs recently met with other e-commerce companies like Flipkart and Amazon and other stakeholders. During this, the issue of fake online reviews also came to the fore. Now the central government will create a framework that will keep an eye on such fake online reviews.
The department is currently studying the existing mechanism of e-commerce websites and, at the same time, looking at the best practices to be followed globally. Only after this the department will prepare a complete proof framework.
Companies will have to tell their policy that people do not have a chance to touch or feel a product while shopping from an e-commerce website. That’s why everyone trusts online reviews a lot.
Consumer Affairs Secretary Rohit Kumar Singh says that now two issues are essential to prove the authenticity of the review writer and the responsibility of the e-commerce companies. Also, e-commerce companies should tell what basis they choose Most Relevant Reviews.
In this case, e-commerce companies claimed they already have a framework to monitor fake reviews. Still, he wants to help build a legal framework.